Return Refund & Exchange Policies

Return, Refund, and Exchange Policy

At Advind Health Care, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, our Return, Refund, and Exchange Policy outlines the terms and conditions for resolving your concerns.

Eligibility for Returns and Exchanges

We accept returns or exchanges under the following conditions:

• The item must be unused, unworn, and in its original condition with all tags and packaging intact.
• The return request must be initiated within 7 days of receiving the order.
• For health and hygiene reasons, certain items (like masks, medical supplies, or opened health products) are non-returnable unless defective or damaged upon delivery.

Steps to Process a Return or Exchange

1. Initiate a Request:
   Contact us via email at advindhealthcare@gmail.com or call us at 9650529044 with your order details and the reason for return/exchange.

2. Approval and Instructions:
   Once your request is reviewed and approved, we will provide detailed instructions for the return/exchange process.

3. Shipping the Item:

   • You are responsible for shipping the product back to us unless the item is defective or damaged.
   • Ensure the item is securely packed to avoid damage during transit.

4. Inspection and Resolution:

   • Once we receive the item, our team will inspect it to verify its condition.
   • If approved, we will process the refund or exchange as per your preference.

Refund Policy

Refunds will be issued under the following circumstances:

• The product was defective or damaged at the time of delivery.
• You returned the product within the eligible period and it passed the inspection.

Refund Process:

• Refunds will be processed to the original payment method (credit card, UPI, etc.) within 7-10 business days after approval.
• For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit.

Exchange Policy

Exchanges are applicable if:

• You wish to replace the item with a different size, color, or variant (subject to availability).
• The product is eligible for exchange as per the conditions mentioned above.

Exchange Process:

• Once the returned item passes inspection, we will ship the replacement product to you.

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Opened health or hygiene products.
• Customized or personalized items.
• Items purchased during clearance sales or with heavy discounts.

Damaged or Defective Items

In case of damaged or defective products:

• Report the issue within 48 hours of receiving the order by contacting us at [your support email/phone number] with photos of the damaged item.
• We will arrange a replacement or full refund after verification.

Contact Us

For any queries or assistance with your return, refund, or exchange, feel free to reach out to us:

• Email: advindhealthcare@gmail.com
• Phone: 9650529044
• Address: C-178, Hosiery complex Block-C Noida Phase 2 Gautam Buddha Nagar, Uttar Pradesh - 201305

We appreciate your trust in Advind Health Care and look forward to serving you again!